FAQ

FAQ

How long will my Gazebo last?
You can expect your Outdoorable Gazebo to last at least 20 years, depending on where it is installed and provided reasonable care has been taken in maintaining the structure.

If I get stuck installing my Gazebo, do you offer support?
Yes! All our Gazebos come with detailed instructions and our customers are always welcome to call our support line. Alternatively, we can arrange to install your Gazebo or Pergola for you.

Do I need council approval for my Gazebo?
It will depend on the location and size of the structure, but in most cases yes. We can help guide you through this process.

Do I need a building permit for my Gazebo or Pergola?
Each state has different regulations regarding building permits. Again, it will depend on the location and size of the structure, but in most cases yes. We can help guide you through this process.

Are your products Australian made?
Yes! Ourdoorable manufacturers all of our timber products from our factory in Ferntree Gully, Victoria.

What timber do you use?
All of our manufactured products are made from environmentally-friendly treated timber, grown in Australian plantations. We pride ourselves on only using timber which is clean, safe and has outstanding in weather durability.

Are your products stained?
Outdoorable products are stained with an anti-fungi and UV protection stain. Even though timber is extremely durable in its natural form, exposure to Australia’s harsh climate will cause some damage. Untreated timber can turn grey over time and may split, which is why we stain our products, to ensure longevity.

Will I need to re-stain my Gazebo?
While our stain wont peel or crack, over time the colour will fade from exposure to the sun. We recommend re-staining your Gazebo every 2-3 years, depending on level of exposure.

Can you build my Gazebo for me?
Yes, we can build any Outdoorable Gazebo for you.

What if I want to build it myself?
Our Gazebos come with detailed instructions if you wish to DIY, we also offer support if you get stuck.

Do I have to pay upfront?
No, we ask for a 20% deposit then require the outstanding balance on the day its dispatched/installed.

What method of payment do you accept?
We accept cash, EFTPOS and bank transfers

Do you offer a warranty?
Yes! All Outdoorable Gazebos are covered by a 12-month warranty.

Can you come and measure the space?
Yes, Outdoorable offers free, no obligation onsite measure and quotes within Victoria, subject to availability outside of Victoria.

Will the hardware rust?
No, our hardware is made of aluminium, galvanised steel and/or powder coated to avoid rust, however, regular cleaning and maintenance is required.

What colour roofing do you offer?
We offer the entire colour bond range for roofing and guttering.

I have an unusual shaped backyard, can you custom make a Gazebo to fit?
Yes! We can custom make Gazebos to fit in a vast assortment of awkward or usual shapes.

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